All terms

AI Search Metric

Zero-click query

Also known as: zero-click search

A query the user resolves on the SERP itself without clicking any result. Zero-click rates have risen sharply with the rollout of AI Overviews and persistent ChatGPT memory.

What it is

A zero-click query is one the user resolves on the results page itself, through an AI Overview or answer snippet, without clicking any result. The need is met before any site is visited.

Why it matters

Zero-click rates have risen with the rollout of AI Overviews and persistent assistant memory, which erodes click-driven traffic and pushes value toward being the cited source rather than the clicked one.

How it works

Practitioners identify which of their queries resolve without clicks and respond by optimising for citation and brand mention within the answer, accepting that visibility there may not produce a visit.

When it applies

Account for it on informational and definitional queries most likely to be answered in place.

Examples

  • A definitional query answered fully by an Overview with no click
  • A brand earning a citation in a zero-click answer to retain visibility
  • A team separating zero-click informational queries from click-driving commercial ones

How it is measured

  • Share of impressions with no resulting click
  • Zero-click rate by query type
  • Impressions vs clicks gap for answered queries
  • Trend in zero-click rate as AI surfaces expand

Primary research · August 2026

How ChatGPT Shortlists Software Brands

An audit across 10 categories and 60 buying questions. I recorded what ChatGPT reads, throws away and links to when a buyer asks it which software to buy, and what that decides.

60
Questions asked
10
Software markets
2,680
Results read
367
Links shown
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